All custom designed apparel is non-refundable. Sales are final for custom designs as they are made to your specifications. Please contact us with any questions or concerns.
If there was a mistake made by Ladu, Inc. we will discuss the matter with you. If we conclude the mistake was made by us, the dress must be mailed back within two days in unworn, unwashed, and undamaged condition for an exchange.
A non-refundable deposit of $150.00 is needed to start the custom design. A hand-drawn sketch will be provided and once the design is approved, the garment is put into production. Once created, a photo of the garment is sent. Final payment must be received before apparel is embellished.
Ladu only ships via FedEx for concise, step by step tracking purposes. Ladu is not responsible for lost packages and will ship with no signature required UNLESS the buyer notifies otherwise of any optional shipping needs or insurance.